My bi-monthly seven-and-a half-minute phone call. It’s a slow robo-voice. I’ve tried certifying through the website but it doesn’t seem to want to process my info.
Welcome to Teleserve, The Illinois Department of Employment Security’s telephone information system. Information accessed from this system can also be accessed on the Internet at (web address). You must be calling from a touch-tone telephone to use this system. Please listen carefully as some of the questions have changed.
Maintain your eligibility for current and future unemployment insurance benefits by familiarizing yourself with following common mistake or misunderstanding: Not being able to accept a new job. In order to collect benefits, you must continually certify that you are able, available, and willing to accept suitable work. Possible conflicts like attending school during working hours, travel, or limitations with childcare could limit your work availability and be an eligibility issue. Report such issues when you certify for benefits.
To continue this call in English, press 1.
(1)
You may press your selection at any time. Selections will automatically repeat. The first selection on the menu is used to claim weeks of unemployment benefits, also called “certifying for benefits.” To claim weeks of unemployment, press 1.
(1)
Please enter your nine-digit social security number.
(SSN#)
You have entered (my SSN#). If this is correct, press 1.
(1)
Please enter your four-digit PIN.
(PIN)
You have entered (my PIN). If this is correct, press 1.
(1)
You are answering questions for the week of Sunday, August 5th, 2012, through Saturday, August 11th, 2012, and, if appropriate, for the week of Sunday, August 12th, 2012, through Saturday, August 18th, 2012. Please be sure you have all of your gross earnings and holiday pay information for this period of time. If you do not have this information, please gather your records now and call back with the information.
Your answers to the following questions will be recorded. If you hang up or are disconnected while you are answering these questions, your claim certification will not be processed. Information will automatically repeat.
Have you received or will you receive holiday pay during the period of Sunday, August 5th, 2012, through Saturday, August 18th, 2012? If yes, press 1. If no, press 3.
(3)
You indicated that you have not received and will not receive holiday pay during the period of Sunday, August 5th, through Saturday, August 18th. If this is correct, press 1.
(1)
Did you work during the period of Sunday, August 5th, through Saturday, August 18th? If yes, press 1. If no, press 3.
(3)
You have indicated that you did not work and have no earnings. If this is correct, press 1.
(1)
Has your dependency status changed during this certification period? If yes, press 1. If no, press 3.
(3)
Were you able to work and available for work each day during your normal work week? If yes, press 1. If no, press 3.
(1)
You indicated you were able and available for work each day during your normal work week. If this is correct, press 1.
(1)
Did you actively look for work for the week of Sunday, August 5th, through Saturday, August 18th? If yes, press 1. If no, press 3.
(1)
Did you refuse any offer of work during the week of Sunday, August 5th, through Saturday, August 18th? If yes, press 1. If no, press 3.
(3)
Are you receiving or have you applied for social security benefits? If yes, press 1. If no, press 3.
(3)
Other than social security, are you receiving or have you applied for a retirement or disability pension? If yes, press 1. If no, press 3.
(3)
Did you attend school or receive training? If yes, press 1. If no, press 3.
(3)
Do you have a current worker’s compensation claim or do you expect to receive worker’s compensation for a temporary disability? ? If yes, press 1. If no, press 3.
(3)
Has your telephone number changed? If yes, press 1. If no, press 3.
(3)
Has your mailing address or name changed? If yes, press 1. If no, press 3.
(3)
You must certify that your answers to the questions for this certification are true and correct. The law provides penalties and fines and imprisonment for false statements to obtain benefits. The information submitted by you to this department will be used by other federal, state or local agencies, and the information submitted by you to these agencies will be used by IDES in determining your eligibility for and amount of unemployment insurance benefits. Do you certify that the information you gave for this certification is true? If yes, press 1. To reenter your claim certification, press 3. To cancel your claim certification, press 7. To repeat this statement, press the star key.
(1)
You have certified the information is true. If this is correct, press 1. To change your answer, press 3.
(1)
Remember, you must keep a list of the places you applied for work and you must be able to produce it when requested. If at any time during your claim certification you were told to contact your local office, please do so as soon as possible. Your claim certification for the period covering Sunday, August 5th, 2012, through Saturday, August 18th, 2012, has been accepted. Your next claim certification should be filed on (next time). You should continue to certify even if an appeal has been filed. This ends your filing at this time. Information accessed though this system can also be accesses on the Internet at (web address). Thank you for calling Teleserve. Goodbye.
Hey, at least he said goodbye.
webelmania 